The Bravo series is manufactured by Primera Technology Inc out of Minnesota.
https://www.primera.com/customer-support/
For support with this duplicator please contact Primera directly at: (763)475-6669
Monday - Friday hours: 7am-10pm CST
Saturday hours: 11am-8pm CST
Two Carlson Parkway North, Plymouth, MN 55447
https://www.primera.com/contact-us/