The Reflex Auto and Forte support is handled by Vinpower Digital out of California.
https://www.vinpowerdigital.com/main/TechnicalSupport.aspx/
For support with this duplicator please contact Vinpower directly at: 626-570-1500
9:00 AM to 5:00 PM Mon-Fri Pacific Time
or email at: support@vinpowerdigital.com