“There was a problem with your uploaded master, please try your upload again”.
Content upload is taking a really long time to upload (And then I get an error)
After content files are uploaded we run a checksum verification to ensure that no corruption occurred during the upload. If that fails you will see the message “There was a problem with your uploaded master, please try your upload again”
A drop in the connection may cause this during the upload that results in some lost data. To ensure we have your content exactly how you intended it be sent to us, you will probably have to upload the files again.
If your content upload is taking a long time, here are some possible reasons and solutions:
Your computer page may have fallen asleep.
* Try refreshing the page (not xing out) to see if you get a "successful upload" message.
How are you uploading? (MUA, DDP, Individual File Uploader, etc?)
- Master Uploader Application uploads are preferred but Individual file uploads are often quicker
- NOTE: The master uploader application supports wav, flac and aiff files at a sample rate of 44.1k. You you're unable to locate your files in the "open window" then they are not supported by this application. Please go back to the Upload method page in the project center and select Online file uploader.
What type of content are you uploading? (Audio, Video, Rom?)
- If individual files, are you uploading each track or are you attempting to upload a folder of tracks? Folders take longer to upload and in some cases may not be recognized at all. Try uploading each track separately or using your dropbox files.
- If loading Video files – are you uploading an ISO image? Or TS Video files? An ISO image is preferred over TS Video and will usually result in a faster upload. Check the file size. Large folders will sometimes fail before the upload is complete due to incomplete files structures.
- When uploading TS Video files, be sure to upload the entire folder and not the subfolders within. The folder will contain everything needed for a successful upload.
What type of browser are you using? (Firefox, IE, Chrome, etc?)
- Firefox users seem to have the most difficulty in uploading due to restrictions that are. preinstalled with their Mac computer. Java is uninstalled in all newer versions of this software.
- Using Chrome almost always resolves the issue.
What file extension are you using? (.wav, .mp3, .flac, etc?)
- Wav files are recommended.
- Mixing the extension types can result in a failure, but this is very infrequent
How are your saved files named? Are there any “special characters”?
- Special characters (. , “,’ !, etc) are not recognized in our upload process. Removing them from the track name will resolve this issue. This will not affect the CD Text that they enter on the following pages within the project center.
How large is the file? Or how many minutes?
- If a customer is making a Data CD, the most a customer will be able to upload is 700 MB. Anything higher than that is too large for a single CD-R, they would either need to make multiple projects or change to a DVD-R, which would raise the price and require the customer to mail in a DVD Master.
- For audio CDs, the maximum length of audio is 79 minutes. The website will usually let the customer know if their uploaded audio is too long. They may need a multiple disc project if the audio is longer in length.
What type of Internet connection do you have?
- If you are uploading content files - keep in mind that most High Speed Internet providers are tuned into "downloading". Uploads take a much longer time. Check your provider’s requirement to see if they offer faster uploads.
- Are you using Wi-Fi or are you connected directly to your modem via an Ethernet cable?
- A Wi-Fi card will give you a max speed of up to 11Mbps. While an Ethernet cable should give you up to 100Mbps in speed. So we can say Ethernet or cable will be faster. However, if your Internet connection speed is 2Mbps, then neither will make a difference. Both mediums will take approximately the same time to upload the files.
Do you have any restrictions on uploading? Such as firewall?
- If you have a firewall enabled, you will usually receive an error message “broken pipe” after attempting to upload.
Want to burn a test CD?
- You can use the master uploader application if you are uploading either an audio cd or individual files. This will allow you to burn a test CD before submitting your files.
- You will not be able to burn a test CD or view your uploaded files if you are uploading a DDP, since this is a replication ready master and should have been approved before uploading. Files can be “verified” by loading the DDP into your DDP player.