Need a firmware update?
Because our machines vary (different controllers, different drives installed), the firmware you apply to your machine needs to be the correct type. Send us an email with some details about the machine you would like to update and we will get back to you with the appropriate update file.
Please send your email to:
Be sure to include:
- Your Name
- EMail address
- Order # (if you have that info)
- Phone #
- Product Name / Product Number
- Serial Number (Typically located on the back or bottom of the unit)
- Any additional comments or issues you are running into
Once we have this info, we will get back to you ASAP.