If you're not interested in manufacturing physical media, but need assistance with signing up new releases, checking on over due release dates or have questions about payments due to you:
For distribution only, (streaming) timelines for releases, digital inspection and royalty (payments) type questions
Distribution Support Hours: 9am-5pm PST * Monday - Friday
The Artist Members team can be reached:
How to contact support at CD Baby Distribution: https://support.cdbaby.com/hc/en-us/articles/207701093-Contact-Us
has the answer to almost every question you might have. If you aren’t sure what question to ask, we suggest:
How do I sign up?
or
The Most Popular Questions and Answers
or
How do I enter or update my payment and/or tax information?
We also offer 24-hour chat support via Capitán, our chatbot, in the lower, right-hand corner of your screen, as well as live-chat support with our Artist Support team Monday - Friday, 9 am - 4 pm PST. This is the quickest way to get answers to your questions.
If you are directed to send us specific information, or you can't find your answer, please click the SUBMIT A REQUEST link found at the top of each help center page. Please note that response times to tickets are longer than usual. For more information about current delays, please click here: How CD Baby is responding to the COVID-19 pandemic
Artist Members My Account log in - https://members.cdbaby.com/login
Distribution Support Hours: 9am-5pm PST * Monday - Friday
Artist Members My Account log in - https://members.cdbaby.com/login
Please note: The manufacturing team is not able to forward requests for you. You'll want to contact the distribution team directly.