When uploading your print-ready PDF artwork in the Project Center, you may receive a pop-up warning if the file size does not match the original template dimensions. That warning message will look like this:
Here are some quick tips for you or your designer to diagnose the issue:
There are also good resources here: https://support.discmakers.com/hc/en-us/sections/201636118-Working-with-Templates
Call or email us for more information. While you can submit a file as-is, it's usually best to make the adjustments prior to the proofing process.