Because we take credit card security so seriously, we need to confirm the billing address for the credit card that you supplied for your order. This measure was put in place to combat identity theft and for the protection of innocent victims as well as our company.
International credit cards: (drawn on NON US banks)
For international credit cards we require verification of your id. We can accept a copy of your driver’s license (or other id with your name, such as a passport) showing the name that matches the billing information for the credit card being used. A signature is appreciated. As long as your billing and shipping addresses remain the same, we will only ask for this information once.
US credit cards:
(If you provide a billing address that does not match what your bank has on file)
The address you supplied does not match what your bank has. Please call the phone number listed on the back of the credit card and ask them to update your records. Once you notify us that this has been completed, we will attempt to verify the address a second time. Some banks do not update the information immediately, so this could take a few days to complete. You’ll want to confirm this with your bank.
*Note: While it may appear that we have taken the money from your account, we have only placed a hold on the funds. Unless we complete this transaction within 3 business days, the hold will be released.
Thank you for acting promptly to this request as your project will remain on HOLD until this information has been confirmed. We do not wish to delay your delivery!
Manufacturing Support Team
800-468-9353 (ask for Pre Sales Support – Option 1)