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Disc Makers Help Center
Preparing Your Order
Preparing Your Order
Ready to Start your project? Find out what materials we'll need from you so we can get started.
Log In Questions
Your log in page just spins every time I enter my information. What do I do?
How can I change my Log in email?
I didn't change my email address but just got notified that my Log in was changed.
I'm trying to log in but getting an error that says "Your email is already in use". What do I do?
What if I forgot My Log in or password?
Where can I find the MyAccount Dashboard?
Ordering / Quotes
What do I need to get started with physical media manufacturing?
Extended Production Turn or Economy Production Times
Is there a minimum quantity of discs required to order?
I don't see the option I want in the online pricing tool.
My original order was for 500+ discs. I want to reorder a smaller quantity. Can I?
I'm not able to choose a shipping option besides economy shipping. What if I need it sooner?
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Billing/Payment Topics
I just received a statement showing that I have a credit that can be refunded
I just received a shipping alert saying that I had a balance due. What do I do?
Do you have any current discounts?
Payment Issues
What States Do You Charge Sales Tax In?
Are There Any Customs / Duties Fees Associated With My Order?
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Other Questions
System Recommendations
Help! I'm not able to access your website - Error code 1020
I got an error when I clicked on the Check Out button. How do I complete my order?
I have a quote (saved project). Where do I go to upload?
How can I find my quote number?
Where do I locate my order history?
See all 26 articles
Copyrights and licensing
Disc Makers’ guide to copyrights and licensing
What Google images can I use for free?
Can I use Google Images for my project?
Do I need licensing before I place my order?
I have a few samples on my recording. I've heard that I'm able to include short samples without royalty clearance. Is that true?
Does Disc Makers' Anti-Piracy Compliance Program include the review of songwriting and publishing rights?
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