Preparing Your Order

Log In Questions

• Your log in page just spins every time I enter my information. What do I do?
• How can I change my Log in email?
• I didn't change my email address but just got notified that my Log in was changed.
• I'm trying to log in but getting an error that says "Your email is already in use". What do I do?
• What if I forgot My Log in or password?
• Where can I find the MyAccount Dashboard?

Ordering / Quotes

• What do I need to get started with physical media manufacturing?
• Extended Production Turn or Economy Production Times
• I don't see the option I want in the online pricing tool.
• My original order was for 300+ discs. I want to reorder a smaller quantity. Can I?
• I'm not able to choose a shipping option besides economy shipping. What if I need it sooner?
• Do you offer Download cards?

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Billing/Payment Topics

• I just received a statement showing that I have a credit that can be refunded
• I just received a shipping alert saying that I had a balance due. What do I do?
• Do you have any current discounts?
• Payment Issues
• What States Do You Charge Sales Tax In?
• Are There Any Customs / Duties Fees Associated With My Order?

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Other Questions

• System Recommendations
• Help! I'm not able to access your website - Error code 1020
• I got an error when I clicked on the Check Out button. How do I complete my order?
• I have a quote (saved project). Where do I go to upload?
• How can I find my quote number?
• Where do I locate my order history?

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Copyrights and licensing

• Disc Makers’ guide to copyrights and licensing
• What Google images can I use for free?
• Can I use Google Images for my project?
• Do I need licensing before I place my order?
• I have a few samples on my recording. I've heard that I'm able to include short samples without royalty clearance. Is that true?
• Does Disc Makers' Anti-Piracy Compliance Program include the review of songwriting and publishing rights?

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