Artwork, Design and Template Questions

Online Designer Help

• How do I use the Online Designer?
• What pixel size should I set up my artwork with?
• Mirror Band Layer
• How do I rotate my text?
• Warning: Text is too long for this box. Some strings are clipped. What does this mean?
• Help Tips (Pictorial Instructions) for using the Online Designer

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Advanced Graphic Services

• How do I upload my files for Advanced Graphic Services?
• Can you place my Art into your templates?
• I don't have PDFs. How can I upload what I do have?
• I've saved my artwork, in the right templates, but not as a PDF. Can I still upload these images?
• What is Advanced Graphic Services?
• My artwork is set up properly but I can't it to fit in your templates. What should I do?

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The Design Studio at Disc Makers FAQ

• How should I communicate my concerns about my artwork?
• Do You Offer Design Services?
• Will the designer listen to my CD before he or she starts the design?
• How to read your proofs
• Color Modes - CMYK vs RGB
• Image Resolution

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Disc Printing Options

• Do the vinyl look discs have a textured finish?
• I'm printing black text on silver discs but my proof shows a white background?
• Disc Template shows Transition to mirror band and colors may shift. What does that mean?
• Differences Between Printing On The Disc Face Vs. The Rest Of The Packaging
• Explaining the disc silkscreen printing process
• How should I prepare my disc design for printing (duplicated discs, <300)?

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General Art Related Questions

• What file formats can I upload for my art?
• I'm ordering a 6 panel wallet with a fixed booklet. Which panel does the booklet attach to?
• I've submitted my order but I need to change my Artwork.
• How do I order an outside,(rear) traycard for my jewel case?
• I'm working in PhotoShop and when I export my PDF, there are white spots on the text. How do I fix that?
• What submission method should I choose?

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Art Proofs

• Reminder: Sales Order SOXXXXXXXX needs your attention!
• PDF files are blank or cause an error message using Firefox
• To avoid further delays, please approve your Disc Makers proofs for ......
• How do I approve or reject my Art proofs?
• What type of art proofs are provided?
• I approve some of my proofs but not all of them. Should I email you?

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Template FAQ

• TEMPLATES: Where are they and when do I download them?
• Should I Leave The Template Guides Turned On In My Artwork?
• The Template you have uploaded is not the correct size and may cause your artwork to shift....
• What programs should I use?
• CMYK and RGB - Why we ask for CMYK files
• Why should I use the Disc Makers templates?

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Working with Templates

• Working with Disc Makers templates on Canva
• When exporting a PDF, I don't have a version of the recommended PDF/X-. What do I do?
• I received an error message when uploading my .PDF artwork, now what?
• PRODUCT DESIGN - Cutbacks on Board Packaging
• What design programs are OK? Not OK?
• How do I ensure the color of the product is what I want?

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