Disc Content

Master Uploader Application

• I'm getting a message to Upload my content, but I did that already. Do I need to reupload?
• I'm using an external Hard Drive to upload my content but it's not allowing me to select my files?
• Using Master Uploader Application running MAC Catalina
• What upload method should I choose?
• Master Uploader application instructions
• Why is there 2-seconds of silence before Track #1 after I copy my master into the Master Uploader app?

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Individual Audio tracks

• I uploaded my tracks and got this error - "Uploaded bytes exceed file size"
• What upload method do I choose?
• Where do I upload my tracks?
• Will you add time in between my tracks if I upload individual audio files?
• My last track won't upload
• My track preview sounds different than what I uploaded

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DDP Files

• What is a DDP master?
• What DDP files need to be uploaded?
• How should I upload my DDP files?
• My DDP files are greyed out. How can I upload them?
• How can I get you my DDP files from a File Share site (DropBox, WeTransfer, HighTail)?
• Will you assign ISRC codes if I upload a DDP?

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Third Party Upload - Someone Else is uploading my files on my behalf

• Can I have someone else upload my audio files for me?
• Where can someone upload my files for me?
• I'm the engineer uploading for my client. Where do I upload?

DVD and Blu-Ray

• What type of files can I upload for a DVD?
• DVD Volume Name
• What is the maximum file size for uploading my Blu Ray or DVD files?
• How much content can I put on a DVD / DVD-R? What type of files should I use?
• What is the acceptable master delivery for Blu-ray Replication/Duplication?
• DVD uploads - Why aren't they loading up?

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Uploading

• After uploading my files, I noticed that the file size was smaller.
• How do I upload content for my DVD or CD project with Disc Makers?
• Can I send my content files through DropBox WeTransfer HiTail or Google Drive?
• I have a CD master disc from my recording studio – How can I upload my music?
• I made a mistake when I uploaded my tracks. How can I delete them and start over?
• I received an error after I uploaded my content. Do I have to upload again?

Disc Content Topics

• How should I send you my tracks?
• Where to locate, View, Approve or Reject Audio Proofs
• Will you return my master if I mail it in to you for my project?
• Can I use the same master that I used with CD Baby?
• I mailed in my master. Did you get it?
• How many minutes can I fit onto a CD?

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CD-Text and ISRC codes

• Will my song titles appear when I put my CD into a computer?
• What are ISRC codes?
• How can I get ISRC codes on my album?
• Can I get the ISRC codes for my project BEFORE I place my order?
• I already have ISRC codes for my tracks. How do I get them to you?
• I only need a couple of ISRC codes. I have some already. What do I do?

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DVD or Blu Ray Disc Authoring and Menu Design

• How Can I Send My DDP On DVD?
• How many minutes can I fit on a DVD-5? A DVD-9?
• My Master Was Rejected Because It Has MPEG-2 Audio, Why?
• Why would I need DVD authoring?
• I Submitted HD Video. How Come My DVD Looks Lower Quality Or Blurry?
• Why Does My DVD Look Lower Quality On A Computer Full-Screen?

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SoundLab Mastering

• What is Apple Digital Masters (formerly Mastering for iTunes) and do you offer it?
• Having Trouble Downloading Your SoundLab Audio Reference?
• I just received my Audio proofs. Can you also send me the files as mp3s?
• How much HeadRoom should I leave?
• How long does it take to master my tracks?
• "What is a Post Production Tune-up?

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